Terms & Conditions
Credit. You (“Buyer”) must establish an account with Duna Electronics s.r.o (“Duna”) in accordance with Duna’s requirements and as a condition of placing an order. These terms and conditions (“Sales Terms”), as published on Duna’s Web site located at www.dunaelectronics.com (“Duna Website”) at the time of sale, govern all purchases of products and services (“Products”) by Buyer from Duna. Payment terms are specified when Buyer’s account is established and are subject to change anytime. Duna has the right to modify, increase, decrease or terminate Buyer’s credit privileges and terms at any time without prior notice to Buyer. Duna’s then current service charge will be charged on all past due balances commencing on the date payment is due. Buyer may not deduct any amounts owing from any invoice. Buyer’s obligation to make timely payment is a material element of these Sales Terms and if breached will cause Duna damage. Buyer is responsible for all costs of collection including reasonable attorneys’ fees.
Orders. Buyer orders are offers to purchase Products subject to these Sales Terms. Duna may decline any order for any reason. Duna’s acceptance of Buyer’s order is limited to these Sales Terms without any modification, or exception. Additional terms and conditions on any Buyer document will have no effect i.e. will not change or add to these Sales Terms whether or not Duna specifically objects to those terms and conditions. These Sales Terms may only be modified by a written agreement signed by Buyer and an authorized Duna representative. Buyer, on behalf of itself and the customer for whom the Product is purchased, consents to the transfer of Buyer’s and customer’s email addresses, when such transfer is required to complete a transaction. Buyer will not disclose any confidential information when ordering from Duna. Buyer will protect the confidentiality of its user name(s) and password(s) and not transfer them to any third party. Buyer may only place orders via any Duna approved ordering method by using Buyer’s user name. Duna has no obligation to confirm the validity of any order placed or the authority of the person placing an order in this manner. Buyer bears all risk of unauthorized purchases by third parties using Buyer’s user name or password. Orders for non-standard products including products configured to Buyer’s specifications are non-cancellable and non-returnable. Buyer may not change, cancel or reschedule any orders without Duna’s written consent.
Price. Quoted prices are subject to change without notice and, unless specifically included in a quote or invoice, do not include any taxes, handling, shipping, transportation, duties, payment or other charges or fees. Buyer is responsible for all applicable fees and all government taxes on the sale and delivery of Products. Exemption certificates, valid in the place of delivery, must be presented to Duna prior to shipment if they are to be honoured. Duna’s acceptance of Buyer’s order occurs at time of shipment, except for non-standard products.
Shipment. Shipment and transportation charges will be in accordance with Duna’s shipping policy at the time of shipment. Title and risk of loss transfer to Buyer upon delivery of Products to the carrier. If Buyer directs Duna to bill transportation to a third party account number or to ship ‘freight collect’, Buyer is responsible for all transportation and accessorial charges associated with the order, and is responsible for product loss and damage in transit claims with the Buyer’s carrier. Duna is not liable for any Buyer requirements not stated in these Sales Terms. Within three days of delivery Buyer must provide detailed notification to Duna of any visible damage. Buyer will notify Duna of any claimed shortages or discrepancies within 30 days of invoice or waives its right to such claim.
Returns. Buyer must obtain a valid return authorization number (“RMA”) from Duna for all returns prior to returning Product. Duna has no obligation to issue RMAs. Buyer is responsible for ensuring that the RMA is clearly visible on the address label of the Product packaging and for complying with all other Duna requirements provided to Buyer when the RMA is issued. Duna may refuse delivery of any package without a valid, clearly visible RMA.
Credit, if any, will be provided for Product returned in accordance with Duna’s return policies at the time the RMA was issued, provided Buyer is not in breach of any of these Sales Terms. If Buyer returns any Products without Duna’s authorization or does not comply with Duna’s return requirements, those Products may be subject to return to the shipping location and, if refused, Duna may consider the Products abandoned and dispose of them, without crediting Buyer’s account.
Buyer must indicate the complaint via webshop.
Please Click on the link below to start RMA process:
For RMA questions, write to the following email address: firstname.lastname@example.org
Please return the product in it’s original packaging, with all of it’s accessories.
In case of accessories sent in retrospect, the date of arrival is modified to the arrival of the last returned accessory. We have 30 days (from the arrival of the product) to troubleshoot the problem, but we try to solve it as soon as possible.
You have to agree that components may be replaced as required. You have to aware that personal data such as settings, telephone numbers, photos, etc. can be deleted during repair or inspection. You are also have to aware of the following:
- a warranty repair is only without consequential costs for me if it is a product defect or a manufacturing defect
- when sending in devices which have defects excluded from the manufacturer's warranty, a processing fee of up to € 15.00 will be charged
These exclusions are:
- Mechanical damage
- Fluid damages
- Use of third-party accessories/software
- Damage due to improper use
- Unauthorized opening of the device
Warranty processing is only possible if the device is not locked or has been reset to factory settings. A blocked device will be returned to me at my expense. I confirm that I have checked the device - as far as possible - for these points. A repair with costs in case of defects for which there is no warranty claim is possible under certain circumstances. If this is desired, I will confirm the cost estimate and the stated costs. I confirm that I have understood the above and that I have entered the data correctly.
Warranties / Indemnities. Product warranties, if any, are provided by the manufacturer or publisher (“Vendor”) of the Products.
DUNA EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EITHER EXPRESS, IMPLIED, OR STATUTORY WITH RESPECT TO ANY PRODUCT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHATSOEVER. ALL INFORMATION IS PROVIDED TO BUYER “AS IS.” To the extent authorized, Duna will pass through to Buyer any transferable Product warranties, indemnities, and remedies provided to Duna by the Vendor, if any, including any warranties and indemnities for intellectual property infringement. Buyer’s sole remedy is limited to Duna reasonably assisting Buyer in its efforts to have the Vendor either: replace the Product; repair the Product; or refund Buyer’s purchase price for the Product. Duna warrants value-added work performed by Duna on Products for 30 days from invoice date.
We do not provide warranty for screen protectors and cases, unless it is proven that the defect was on the product before removing it from the carrier plastic layer.
By receiving the proforma invoice and by paying the total order value, the Customer is aware and accepts all terms and conditions stated in this section related to warranty.
DUNA IS NOT RESPONSIBLE FOR AND HAS NO DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS BUYER, ITS AFFILIATES OR ANY OTHER PARTY, FROM OR AGAINST ANY CLAIMS FOR BREACH OF SECURITY, LOSS OF DATA, OR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS RELATED TO THE MANUFACTURE, SALE OR USE OF THE PRODUCTS BY DUNA OR ITS VENDORS. Buyer warrants that it has all necessary legal rights to all intellectual property provided by Buyer to Duna. BUYER WILL INDEMNIFY, DEFEND AND HOLD HARMLESS DUNA AND ITS VENDORS FROM AND AGAINST ANY CLAIM, DEMAND, LIABLITY, COST OR EXPENSE ARISING FROM: (A) BUYER’S USE, MARKETING, DISTRIBUTION OR SALE OF PRODUCTS IN A MANNER OTHER THAN AS SPECIFIED IN PRODUCT/SERVICE DESCRIPTIONS OR SPECIFICATIONS; (B) DUNA’S OR ITS VENDOR’S COMPLIANCE WITH DESIGNS, SPECIFICATIONS, OR INSTRUCTIONS PROVIDED BY BUYER; OR (C) BUYER’S BREACH OF THESE SALES TERMS.
Limitation of Liability. Duna will have no liability for failure to allocate or reserve any Product for Buyer or for failure to deliver Products within a specified time period. BUYER AGREES THAT DUNA’S LIABILITY FOR DAMAGES ARISING UNDER THESE TERMS AND CONDITIONS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL BE LIMITED TO ACTUAL, PROVEN, DIRECT DAMAGES AND WILL NOT EXCEED THE NET AMOUNT PAID TO DUNA BY BUYER FOR THAT PRODUCT OR SERVICE WHICH IS THE SUBJECT OF THE CLAIM. EXCEPT FOR INDEMNITY OBLIGATIONS AND BREACHES OF CONFIDENTIALITY, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF GOOD WILL, LOSS OF ANTICIPATED PROFITS, LOSS OF DATA OR SECURITY BREACH OR OTHER ECONOMIC LOSS ARISING OUT OF OR IN CONNECTION WITH BREACH OF, OR FAILURE TO PERFORM IN ACCORDANCE WITH THE SALES TERMS, OR ANY PRODUCTS OR INFORMATION, EVEN IF NOTIFICATION HAS BEEN GIVEN AS TO THE POSSIBILITY OF THOSE DAMAGES. THE PARTIES EXPRESSLY WAIVE ALL CLAIMS FOR THOSE DAMAGES.
Compliance. Duna and Buyer agree to abide by all laws and regulations applicable to the performance of their respective obligations under these Sales Terms. Neither party has made, and will not make, any direct or indirect payment, offer to pay, or authorization to pay, any money, gift, promise to give, or authorization of the giving, of anything of value to any government official, or the immediate family of any such official, for the purpose of influencing an act or decision of the government or such individual in order to assist, directly or indirectly, Buyer or Duna in obtaining or retaining business, or securing an improper advantage. If Buyer delivers the Products to its customer who may use the Products outside the European Community, Buyer will advise its customer that the Products are controlled for export by the E.C. Department of Commerce and that the Products may require authorization prior to export from the European Community or re-export.
Restrictions. Buyer may not alter or modify the Products in any way or combine the Products with any other product or material not authorized by Duna and the applicable Product Vendor. All Products delivered to Buyer may have additional restrictions on their distribution or use. Buyer is solely responsible for ensuring its adherence to any and all such restrictions.
Relationship. Buyer and Duna are independent contractors. Nothing stated in these Sales Terms will be construed as creating the relationship of employer/employee, franchisor/franchisee, partners or principal/agent between the parties. Neither party will make any warranty, guarantee or representation, whether written or oral, on the other party’s behalf.
Governing Law. These Sales Terms (and any agreement into which they are incorporated) will be construed, interpreted and enforced exclusively under and in accordance with the laws of the Slovakia, excluding its conflicts of law rules. The parties agree to and submit to personal jurisdiction and venue at the Slovakian court in Okresný súd Komárno, Pohraničná 6, 945 35 Komárno.
Notices. All notices, requests, demands, and other communications must be in writing and may be given by (i) personal delivery, (ii) registered or certified mail, return receipt requested, or via nationally recognized courier services to the party at the address of the party, at its official corporate address, or (iii) email to email@example.com subsequently to be confirmed in writing (including by email). Notices to Duna will be sent to:
Duna Electronics, s.r.o., „CENTRAL OFFICE”
Dunajské nábrežie 4726
945 01 Komárno, Slovakia.
Publicity. Except for any announcement intended solely for internal distribution by either party or any disclosure required by legal, accounting, or regulatory requirements, all media releases, public announcements, or public disclosures by either party or its employees or agents relating to these Sales Terms, the relationship between Duna and Buyer, or including the marks of the other party or any affiliate of that party, must be approved in writing by the other party prior to release.
Assignment. Buyer may not assign or delegate its rights or duties under these Sales Terms, by operation of law or otherwise, in whole or in part, without the prior written consent of Duna. Any change of control of Buyer will be deemed an assignment. Any attempted assignment without that consent will be null and void without any force or effect.
Validity. If any provision of these Sales Terms is held to be unenforceable, the enforceability of the remaining provisions will not in any way be affected. Failure or delay of either party to exercise a right under these Sales Terms will not operate as a waiver, nor will any single or partial exercise of a right preclude any other future exercise of that right. The parties agree to use electronic signatures and that their respective electronic signatures will be legally enforceable.
Survival. No termination of these Sales Terms will affect any rights or obligations of either party: (i) which are vested pursuant to these Sales Terms as of the effective date of such termination; or (ii) which, by their sense and context are intended to survive completion of performance or termination of these Sales Terms, including, without limitation, Confidentiality, Warranties / Indemnities, and Limitation of Liability, all of which will survive.
Entire Agreement; Amendment. These Sales Terms are intended to be the sole and complete statement of the obligations and rights of the parties as to all matters covered hereunder, and supersede all previous understandings, agreements, negotiations and proposals relating thereto. These Sales Terms may only be amended by written agreement of Buyer and Duna.